XAPT strongly believes that every customer engagement lifecycle is a continuous account management task. Operations and continuous improvement generates discovery, evaluation and further implementation steps giving strong values to customers. Mission of XAPT Support Services is to enable and manage this customer value growth. Giving best business practices and state-of-the-art technology XAPT enables to its customers continuous improvement which stands on strong quality management to ensure technical robustness, high level of problem resolution to minimize business impact associated with malfunctions and downtime and large scale knowledge transfer to learn from best practices for managing TCO and innovation. Sharply focusing on business processes and solution customers can reduce TCO and increase technical stability of the solutions, finally ROI.
XAPT provides robust support services to its customers including incident management, problem management, change management, release management and configuration management. These services covered by service level management to define, control and optimize the service levels that customer requires in order to provide adequate support for business units. An XAPT Service Level Agreement (SLA) typically includes a description of the service, agreed service and response times as well as goals of availability.